vbd8 Privacy Policy

Overview

This Privacy Policy applies to all services, products, and digital properties operated by vbd8, accessible at https://vbd8.io (the "Platform"). It governs the collection, processing, storage, and disclosure of personal data relating to individuals who visit, register on, or otherwise interact with the Platform, including players based in Bangladesh and any other jurisdiction from which the Platform is accessed.

By creating a vbd8 Account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the Platform and contact our support team to arrange Account closure.

vbd8 is committed to handling your personal data with care, transparency, and in accordance with applicable data protection principles. We apply industry-standard technical and organisational safeguards to protect the information you entrust to us, and we do not sell your personal data to third parties for marketing purposes under any circumstances.

Data We Collect

vbd8 collects personal data through several channels: directly from you when you register or interact with the Platform, automatically as you use the Platform, and from trusted third-party sources where necessary to verify your identity or prevent fraud. The categories of data we collect are described in detail below.

2.1 Registration & Identity Data

When you create a vbd8 Account, we collect the information you provide during the registration process, which may include your full name, date of birth, residential address (including city — for example, Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi), email address, mobile phone number, and a chosen username. This data is essential to create and maintain your Account and to verify that you meet the minimum age requirement of 21 years.

2.2 Identity Verification Documents

To comply with anti-money-laundering obligations and to verify player identity before processing withdrawals, vbd8 may request copies of government-issued identification documents, including a National Identity Card (NID), passport, or driver's licence. We may also request proof of address and, where relevant, documentation confirming ownership of the payment method used on the Account.

2.3 Financial & Transaction Data

We collect records of all deposits, withdrawals, and in-game transactions conducted through your vbd8 Account. This includes the transaction amount in Bangladeshi Taka (BDT), the payment method used (such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank), the date and time of each transaction, and transaction reference identifiers. We do not store full bank account numbers or mobile banking PINs on our servers.

2.4 Usage & Technical Data

As you navigate the Platform, we automatically collect technical information about your device and browsing behaviour. This includes your IP address, browser type and version, operating system, device identifiers, the pages you visit on the Platform, session duration, in-game actions (bets placed, games launched, features used), and referring URLs. This data is used to optimise Platform performance, detect fraudulent activity, and improve the player experience.

2.5 Communications Data

When you contact vbd8 customer support via live chat or email, we retain records of those communications, including the content of messages, the date and time of contact, and any attachments or documentation you provide. This data is used to resolve your enquiry, to maintain a support history for your Account, and for training and quality assurance purposes.

2.6 Data from Third Parties

vbd8 may receive limited personal data from trusted third-party identity verification providers and payment processors in order to complete KYC checks, verify payment method ownership, and screen for sanctions list matches. We do not purchase marketing data lists from data brokers and do not accept unsolicited personal data from third parties.

How We Use Your Data

vbd8 uses the personal data we collect only for the specific purposes described in this section. We apply the principle of purpose limitation — meaning we do not repurpose your data for uses that are incompatible with the reason it was originally collected, without obtaining fresh consent where required.

Where we rely on legitimate interest as a legal basis, we have assessed that our interest in carrying out the processing activity does not override your fundamental rights and freedoms, taking into account the reasonable expectations of players using an online gaming platform.

Where we rely on consent — for example, to send you promotional emails about new games, bonuses, or seasonal offers such as Eid promotions or Pohela Boishakh specials — you may withdraw that consent at any time by contacting support or updating your Account communication preferences. Withdrawal of consent does not affect any processing carried out prior to withdrawal.

Data Sharing

vbd8 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

4.1 Payment Processors

To process deposits and withdrawals, we share the transaction-relevant personal data (such as your name, mobile number, and transaction amount) with the payment service providers you use, including bKash, Nagad, Rocket, Upay, and partner Bangladeshi banks. These providers process your data under their own privacy policies and are not permitted by vbd8 to use your data for any purpose other than completing the transaction.

4.2 Identity Verification Providers

vbd8 engages third-party Know Your Customer (KYC) and anti-money-laundering screening providers to assist with identity verification and sanctions screening. We share identity documents and relevant personal data with these providers solely for the purpose of completing the verification process. All such providers are contractually bound to handle your data securely and confidentially.

4.3 Game Technology Providers

vbd8 integrates games and platforms from providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised or pseudonymised session data (such as a player session token, bet amounts, and game outcomes) necessary to operate their games on the vbd8 Platform. They do not receive your full name, contact details, or financial account information.

4.4 Legal and Regulatory Disclosure

vbd8 may disclose your personal data to competent legal, regulatory, law enforcement, or government authorities where required to do so by applicable law, court order, or regulatory directive. We will, where permitted, notify you of any such disclosure request before complying.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of the assets of the vbd8 Platform, personal data held by vbd8 may be transferred to the acquiring entity as part of that transaction. Affected players will be notified in advance of any such transfer and given the opportunity to close their Account if they do not wish their data to be transferred.

Data Retention

vbd8 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, and in any case for no longer than required by applicable legal, regulatory, and operational obligations.

As a general guideline, the following retention periods apply:

• Account data and identity documents: Retained for the duration of your active Account plus a minimum of 5 years following Account closure, to satisfy anti-money-laundering and record-keeping obligations.
• Financial transaction records: Retained for a minimum of 7 years from the date of each transaction, in line with financial record-keeping requirements.
• Support communications: Retained for up to 3 years from the date of the last communication, to support dispute resolution and quality assurance.
• Technical and usage data: Retained in identifiable form for up to 12 months, after which it is aggregated or anonymised for analytics purposes with no individual retention limit.
• Marketing consent records: Retained for the duration of your consent plus 1 year after withdrawal, to demonstrate compliance with consent obligations.

At the end of the applicable retention period, vbd8 will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual.

Cookies & Tracking Technologies

vbd8 uses cookies and similar tracking technologies on the Platform to ensure proper operation, enhance the player experience, and support our security and analytics functions. A cookie is a small text file placed on your device by the Platform when you visit it.

6.1 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential to the operation of the Platform and cannot be disabled. They enable core functions such as user authentication, session management, fraud detection, and load balancing. No personal data collected by these cookies is used for marketing purposes.
• Functional Cookies: These cookies remember your preferences and settings, such as language preferences, game lobby layout, and Account display options, to provide a more personalised experience across sessions.
• Analytics Cookies: These cookies collect anonymised data about how players navigate the Platform — including which pages are visited, how long sessions last, and which features are most used. This data helps vbd8 continuously improve the Platform experience. Analytics data is aggregated and does not identify individual players.
• Security Cookies: Used to detect and prevent fraudulent activity, protect against brute-force login attempts, and verify that actions taken on the Platform are performed by a human user rather than an automated system.

6.2 Managing Cookies

You may configure your browser settings to block or delete cookies at any time. Please be aware that disabling strictly necessary cookies may prevent certain parts of the Platform from functioning correctly, including the ability to log in to your Account. Detailed instructions for managing cookies in popular browsers are available in each browser's help documentation.

Data Security

vbd8 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework includes the following key controls:

• SSL/TLS Encryption: All data transmitted between your device and the vbd8 Platform is encrypted in transit using industry-standard SSL/TLS protocols. Any attempt to intercept traffic between your device and our servers will result in unreadable, encrypted data.
• Encryption at Rest: Sensitive personal data stored on vbd8 infrastructure is encrypted at rest using AES-256 or equivalent encryption standards.
• Access Controls: Access to personal data is restricted to vbd8 staff and authorised third parties on a strict need-to-know basis. All access is logged and subject to periodic review.
• Password Security: Player passwords are stored using one-way cryptographic hashing functions. vbd8 staff cannot retrieve your plaintext password at any point.
• Fraud Monitoring: Automated and manual fraud monitoring systems continuously analyse Account and transaction activity for indicators of unauthorised access, identity fraud, or money laundering.
• Incident Response: vbd8 maintains a documented data breach response procedure. In the event of a security incident involving your personal data, affected players will be notified promptly and guided through appropriate protective steps.

While vbd8 takes all reasonable precautions to secure your data, no online platform can guarantee absolute security. Players are strongly encouraged to use a strong, unique password for their vbd8 Account, to enable any available two-factor authentication features, and to notify us immediately at [email protected] if they suspect any unauthorised activity on their Account.

Your Rights

As a player on the vbd8 Platform, you hold a number of rights in relation to your personal data. vbd8 is committed to honouring these rights promptly and without undue burden. To exercise any of the rights described below, please contact our support team via live chat or in writing at [email protected].

8.1 Right of Access

You have the right to request a copy of the personal data we hold about you, including information about the purposes for which it is processed, the categories of data held, and the recipients to whom it has been disclosed. We will respond to verified access requests within 30 days of receipt.

8.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or supplement it without undue delay. You may also update certain Account details directly within your Account settings for immediate effect.

8.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and no other legal basis applies, or where the data has been unlawfully processed. Please note that vbd8 is required to retain certain data categories for legal compliance periods as described in Section 5, and erasure requests cannot override these obligations.

8.4 Right to Restriction

In certain circumstances — for example, while the accuracy of data is being contested, or while an objection to processing is being assessed — you may request that we restrict the processing of your personal data to storage only, without further active use.

8.5 Right to Data Portability

Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.

8.6 Right to Object

You have the right to object at any time to the processing of your personal data where vbd8 relies on legitimate interest as the legal basis, including profiling based on legitimate interest. You also have the right to object to the processing of your data for direct marketing purposes, including any profiling carried out for marketing. Upon receipt of a valid objection, vbd8 will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests.

Minors

The vbd8 Platform is strictly intended for use by adults aged 21 years and above. vbd8 does not knowingly collect, process, or retain personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated Account without delay.

If you are a parent or guardian and believe that a person under your care has registered on or used the vbd8 Platform, please contact us immediately at [email protected] with relevant details. We will investigate all such reports as a matter of priority and take appropriate action, including full data erasure and refund of any deposits to the originating payment account where applicable.

International Data Transfers

Some of the third-party service providers engaged by vbd8 — including game technology providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may process data in jurisdictions outside Bangladesh. Where such international data transfers occur, vbd8 takes steps to ensure that appropriate safeguards are in place to protect your personal data, including relying on contractual protections with the receiving party that require data to be handled to a standard equivalent to our own.

vbd8 does not transfer personal data internationally for the purpose of reducing our data protection obligations. All international transfers are strictly limited to what is necessary for the technical operation of the services used on the Platform.

Changes to This Policy

vbd8 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify registered players via the email address associated with their Account, or through a prominent notice on the Platform, at least 7 days before the revised Policy takes effect.

Your continued use of the vbd8 Platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy. The effective date displayed at the top of this document will be updated with each revision. We encourage you to review this Policy periodically to stay informed about how we protect your data.

All previous versions of the Privacy Policy are archived and available upon request by contacting [email protected].

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way vbd8 processes your personal data, please reach out to our support team. We are available around the clock to assist you.

• Live Chat: Available 24/7 directly through the vbd8 Platform — the fastest way to reach us
• Email: [email protected] (plain text — not a clickable link)
• Acknowledgement Time: Within 3 business days BST for written enquiries
• Full Response Time: Within 30 days BST for formal data rights requests